Refund Policy for Shiksha Bitan
Effective Date: 01-12-2024
At Shiksha Bitan, organized by Jagotik Foundation (CIN No: U88900WB2023NPL262553), we strive to provide high-quality e-learning services for students of Class VII to XII. This Refund Policy outlines the terms and conditions under which refunds may be issued for the ₹99 monthly subscription fee.
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1. Subscription Fee
1.1 The subscription fee of ₹99 per month provides access to:
• Subject-wise e-learning for the West Bengal Board syllabus.
• Notebook PDF content.
• Live video classes and saved video content.
• Personality development classes.
• Weekly doubt-solving classes.
1.2 The subscription fee is non-refundable except in specific cases outlined below.
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2. Eligibility for Refunds
Refunds will only be issued under the following circumstances:
• Technical Errors: If a user has been charged multiple times for the same subscription period due to a technical error.
• Non-Activation of Services: If the subscribed services were not activated or accessible due to an issue on our end, and the issue remains unresolved within 7 business days of reporting.
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3. Non-Refundable Cases
Refunds will not be provided in the following situations:
• User dissatisfaction with course content or teaching methods.
• Failure to use the subscribed services during the active subscription period.
• Cancellation of the subscription by the user before the end of the billing cycle.
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4. Refund Request Process
To request a refund, users must follow these steps:
4.1 Contact us via email at [Insert Email Address] or phone at [Insert Phone Number] within 7 days of the incident.
4.2 Provide the following information:
• Full Name
• Registered Email Address
• Transaction ID or Payment Receipt
• Reason for Refund Request
4.3 Our team will review the request and respond within 7 business days.
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5. Refund Method
5.1 Approved refunds will be processed using the original payment method.
5.2 Refunds may take 7–10 business days to reflect in the user's account, depending on the payment provider's policies.
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6. Amendments to the Refund Policy
Shiksha Bitan reserves the right to modify or update this Refund Policy at any time. Changes will be communicated via the app or official communication channels.
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7. Contact Us
For any refund-related queries, please contact:
• Email: support@shikshabitan.com
• Phone: +9180696 41482
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