Shipping Policy
At Shiksha Bitan, our services primarily focus on delivering digital educational content and services. However, if there is a scenario where physical materials (such as printed books, certificates, or other tangible items) are to be shipped, the following shipping policy will apply:
1. Delivery of Digital Content
- All e-learning content, including video classes, PDF notes, and mock tests, is delivered digitally through our app or website.
- Digital content becomes accessible immediately after successful payment and registration.
2. Shipping of Physical Materials
If physical items are included in specific plans or offers:
- Shipping Time: We aim to process and ship all orders within 3–5 business days after the order is confirmed. Delivery times may vary based on the location.
- Shipping Charges: Shipping fees, if applicable, will be displayed during checkout. In some cases, free shipping may be offered as part of promotions.
- Tracking Information: A tracking number will be shared via email or app notification once the item has been shipped.
3. Shipping Areas
- Currently, we deliver physical materials only within India. Availability may vary based on your region.
4. Order Cancellations and Changes
- Orders for physical items can be canceled or modified only before shipping.
- Once shipped, cancellations or changes cannot be made.
5. Delays or Issues in Shipping
- We strive to ensure timely delivery of your items. However, unforeseen circumstances (like natural disasters, strikes, or courier delays) may cause shipping delays.
- In case of delays, please contact our support team for assistance.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, report it within 7 days of receipt.
- A replacement or refund will be processed after verification.
7. Contact Us
For any queries regarding shipping or delivery, please contact our customer support:
We are committed to ensuring a seamless and satisfactory experience for all our users.
